FAQs

Take advantage of free shipping and handling on all purchases made through Thrixi's online store. There are no hidden charges ā€“ shipping is our gift to you! We specialize in šŸ“¦ All Products.

What types of payment do you accept? ā–¼

For a secure and seamless payment process, we use Shopify Payments by Shopify. Your transaction is safeguarded, providing you with peace of mind.

How can I use promotional codes? ā–¼

To redeem a promotional code, simply input it in the "Discount Code" field during the checkout process. Make sure it is entered correctly before completing your order, as applying it manually post-checkout may not be feasible.

Is it possible to track my order? ā–¼

Absolutely! Once your order is dispatched, you will receive automatic tracking information via email. This allows you to follow your order until it arrives at your home. Track Your Order

How can I reach Thrixi regarding my order? ā–¼

If you have questions concerning your order, our dedicated customer support team is here to help. Contact us at Support@Thrixi.shop. For quicker assistance, please include your email and order number.

What steps do I take to modify or cancel my order after it has been placed? ā–¼

To modify or cancel your order, please contact Customer Service at Support@Thrixi.shop. We will do our best to accommodate your request. Please be aware that cancellations may not be possible once an item is shipped. For further details, refer to our Refund and Return Policy.

What should I do if my order hasn't arrived? ā–¼

If you experience any delays or issues with your order's delivery, please first verify the shipping address with the carrier. Additionally, providing your phone number can help facilitate a carrier claim to trace your package, usually within a week.

How long will it take to receive my refund after returning an item? ā–¼

After your return is approved, keep track of the return tracking number. Once the item reaches our warehouse, we will quickly process your refund within 2-3 business days.

Where can I locate assembly instructions? ā–¼

For products that require assembly, instructions will be included in the packaging. If you need further assistance, please reach out to our customer service at Support@Thrixi.shop, and we will provide online instructions for your product.

At Thrixi, we strive to provide outstanding customer service and ensure a delightful shopping experience. If you have any inquiries or need support, don't hesitate to get in touch with us. Happy shopping!